Language Access Policy

TOP Language Access Policy
Overview
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Translate page: Bengali Chinese Haitian Creole Korean Russian Spanish

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On October 6, 2011, Governor Andrew M. Cuomo signed which directs executive state agencies that provide direct public services to offer language assistance services (translation and interpretation) to people with Limited English Proficiency (LEP).  In signing this Executive Order, Governor Cuomo recognized that there are millions of New Yorkers who do not speak English as their primary language and have limited ability to read, speak, write, or understand English.  For these New Yorkers, their LEP status presents potential barriers to accessing important government programs and services.

What does Executive Order 26 require?

  • Each executive state agency that provides direct public services is required to offer interpretation services between persons or people in their primary language with respect to the provision of services or benefits.
  • These agencies are also required to translate vital documents, including public documents such as forms, in the six most common non-English languages spoken by LEP individuals in the State of New York (based on the most recent United States census data).   
  • The agencies are also required to appoint a Language Access Coordinator and to publish a Language Access Plan.

What are the six most common non-English languages spoken in New York State?

黄色视频软件At the moment, the top six languages are:

  • Spanish
  • Chinese
  • Russian
  • Haitian Creole
  • Bengali
  • Korean

While all covered state agencies are required to provide translation services for these six languages, some agencies may also choose to add additional languages based on the needs of the population they serve and other federal requirements.

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Language Access Plans
Language Access Plans
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What is a Language Access Plan?

黄色视频软件A Language Access Plan sets forth the actions to be taken by the agency to ensure meaningful access to their services. This include but not limited to the list of translated documents and languages available, total staff with language access skills and ability, training plan, annual monitoring plan, and outreach strategies.  Agencies are required to regularly update their Language Access Plans.  Find additional information on the  on the Division of Human Rights website.

How many New Yorkers speak a language other than English at home?

Over 5.5 million people living in New York speak a language other than English. Of these, 2.5 million speak English less than well. Based on the 2013-2017 American Community Survey, the number of LEP individuals who speak one of the top six languages are:

  1. Spanish: 1,249,541
  2. Chinese: 386,290
  3. Russian: 122,150
  4. Haitian Creole: 63,615
  5. Bengali: 62,219
  6. Korean: 60,405

 

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State Agency Contacts
State Agency Contacts
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Which state agencies are required to provide Language Access services?

黄色视频软件Each of the following agencies provide Language Access services and have a Language Access Coordinator that monitor the agency’s compliance with this Order.

Agency

Language Access Coordinator

Phone Number

Email

Elaine Caldwell

黄色视频软件518-891-4050

[email protected]

黄色视频软件Brenda Brown

黄色视频软件212-459-8827

[email protected]

黄色视频软件Mark Lansing

黄色视频软件518-457-8851

[email protected]

黄色视频软件Samuel Carey

518-474-3912

[email protected]

Richard Montes

518-402-0092

[email protected]

Dusty Perrine

518-292-5153

[email protected]

Eileen Greene

212-709-1692

[email protected]

Wilma Alvarado-Little

黄色视频软件518-474-2180

[email protected]

Eric Denk

黄色视频软件607-778-2836

[email protected]

黄色视频软件Emily LoBello

518-402-4696

[email protected]

Alicia Marciano Sullivan

518-473-1136

[email protected]

Laura Gonzalez-Murphy

518-408-3707

[email protected]

黄色视频软件Douglas Stafford

518-402-4723

[email protected]

Sondra Little

518-485-2009

[email protected]

黄色视频软件Jacqueline Hayes

黄色视频软件518-486-7505

[email protected]

黄色视频软件Lisa Herider

518-457-8828

[email protected]

Joan Kennedy

518-402-8044

[email protected]

黄色视频软件BarbaraLee Steigerwald

518-292-2861

[email protected]

Jason Parpas

黄色视频软件212-872-0453

[email protected]

黄色视频软件Manny Kottaram (acting)

718-741-8301

[email protected]

MSG Roger Townsend

黄色视频软件518-786-4398

[email protected]

Lt. Timothy Morris

黄色视频软件518-457-9466

[email protected]

黄色视频软件Kristen L. Rouse

黄色视频软件718-483-3844

[email protected]

Carolyn Hapeman

518-388-3415

[email protected]

Anne Doyle

518 402-3349

[email protected]

Inspector General

Patricia Wojehowski

黄色视频软件845-357-0126

[email protected]

Melissa Coler

518-437-4377

[email protected]

Bill Reynolds518-414-1299

[email protected]

Colleen Scott

844-697-6321 

[email protected]

Ellen Schell

518-457-5757

[email protected]

黄色视频软件Jannette Rondo

黄色视频软件518-485-6914

[email protected]

黄色视频软件Mery Rosendorn

518-474-9514

[email protected]

Karen Kimball

518-408-6314

[email protected]

Matthew Bitten

518-473-1926

[email protected]

Sally Drake

黄色视频软件518-486-1868

[email protected]

黄色视频软件Nicole Weinstein

黄色视频软件518-402-4244

[email protected]

Debbie Stewart

黄色视频软件518-402-3096

[email protected]

Victoria Vattimo

518-402-1411

[email protected]

Eamonn Trainor

518-457-4924

[email protected]

黄色视频软件Jonathan Rourke

518-457-2923

[email protected]

黄色视频软件Brian Callahan

518-485-2463

[email protected]

Mike Smith

518-591-5521

[email protected]

Frances Rosales

518-471-5071

[email protected]

Deena Jones

518-408-0945

[email protected]

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Complaint Form
Complaint Form
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What if someone does not receive adequate language assistance or is denied services?

As Governor Cuomo has made clear in the Executive Order, it is the policy of New York State for covered agencies to provide language access services for public services and programs. If you feel that you have not been provided with adequate interpretation services or you have been denied adequate translation assistance, please fill out the complaint form from the appropriate state agency. You can access those forms via the state agency contacts listed above.

For additional questions or information, please email [email protected].

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